Privacy Policy

Privacy Policy

Trina Solar issues this privacy policy as its commitment on protecting the privacy of every individual or company. This statement outlines our policy to protect the personal data you provide us and we collect when you visit our Website. We treat your personal data confidential and we comply with statutory data protection regulations, especially the EU General Data Protection Regulation (GDPR), where applicable.



Controller with respect to operation of the Website and processing of data collected through the Website is:

Trina Solar Co., Ltd.
No. 2 Trina Road
Trina PV Industrial Park
Xinbei District

Controller with respect to all data processing which is carried out by Trina Solar in the performance of service in the respective countries where Trina Solar operates, as well as with respect to local processing of data which are transferred by Changzhou Trina Solar Energy Co. Ltd. to the respective Trina Solar local establishment due to your visit of the respective local page of our Website, is the respective Trina Solar local establishment whose contact details you will find here: Contact us.

In this Privacy Policy "Trina Solar" means both Changzhou Trina Solar Energy Co. Ltd and all local establishments of Trina Solar processing personal data. The regulations below apply to all of them equally.


Data Processing at Use of the Website

It is generally possible to use our Website without providing your personal data. For the convenience of your visit or for providing you services after you visited the Website it may be necessary to collect and process your personal identifiable data and background information. For example, the web server we use automatically records information which your browser transfers to us when you visit our Website. Recorded information are the IP address of the computer or other device you use, date and time (including time zone) of the respective access to the Website, as well as information on what page or file was accessed, the domain from which you access our Website (so-called referrer URL), the operating system and the browser you use. Processing these data, especially your IP address and the other information mentioned above, is required to make it possible to provide the Website at all. For this purpose, you IP address must be stored for the time of the session. Trina Solar will principally not bring these data together with other data from other sources. Data processing to enable use of the Website is required as we have a legitimate interest in providing our services.

However, you reserve the right of offering us more personal data via our Website. If you do not want your confidential data collected, please do not submit it to us.

If you send us an inquiry using our contact form or the contacts provided at our Website, we will store and use the data you provided in the contact form or your e-mail, including the contact details you gave in the inquiry or e-mail, in order to fulfil the purpose related to the transfer, for example to process your order or for any subsequent questions.

Collection and use of these personal data is carried out in accordance with legal regulations on the performance of or entering into a contract, to the extent that you provide these personal data in order to enter into a contract with us. Only in such case is it necessary that you provide personal data. Otherwise, storage or use is carried out to pursue our legitimate interest, i.e. processing your request diligently.


Other Data Processing

When you instruct us to render a service or deliver goods, or we require your services, we collect, store and use your personal data only to the extent necessary for the provision of service or the execution of contract. Data processing in this context is legally based on the performance of a contract. The personal information you provide us may be stored and processed where we or any affiliates conduct operations. This may also require disclosing your personal data to our affiliates or service providers which we engage for the provision of service or the contract performance, for example shipping companies or other service providers. Also a transfer to the service providers we engage is then carried out to fulfil a contract.

In all cases where data processing as described above serves the purpose to fulfil a contract, the provision of your personal data is necessary for the conclusion of contract. Without your personal data performance of contract would be impossible for us.



If you would like to receive our newsletter you need to register for the respective newsletter. For the registration and to send you the newsletter we need your valid e-mail address. To make sure that you are the owner of the provided e-mail address and in fact would like to receive information from us, we use the so-called double opt-in. After you have submitted your registration you will receive a link to confirm and thereby enable subscription to the newsletter. Once you have enabled the newsletter service by clicking on the link, your registration comes into effect and the newsletter you subscribed to is sent out.

Data processing for the newsletter is legally based on your confirmation which you give separately during registration. It is of course possible to unsubscribe from the e-mail newsletters and to revoke the consent you gave to the sending of newsletters. To unsubscribe or revoke your consent you only have to send us an e-mail or click the unsubscribe link contained in each newsletter.



When you use our Website, small text files, so-called "cookies" are stored on your computer's hard disk. These cookies track information about your computer's navigation on our Website (pages you access, date, time, how long you visited etc.). A cookie is downloaded at your first visit of a website by a browser to allow the server to determine the computer when it visits again, in order to track statistical information about navigation to and throughout certain areas of our Website.

Some cookies are important for our Website to function and are enabled by default once a user visits the Website. Our Website also uses cookies to facilitate use and provide contents customized to your information needs. This is used to help us improve our Website navigation and to measure the effectiveness of our overall Website experience. You cannot personally be identified by any of the information we collect. It is necessary for us to place cookies to be able to provide the Trina Solar online offer and, beyond that, continue to optimise it. Data processing in this context is required to pursue our legitimate interest which is to provide a functioning online offer to our Website visitors, and to make a visit and use of our Website as convenient and efficient as possible.

Generally you can set your browser options to inform you when cookies are placed, to stop accepting cookies automatically or in certain cases, or to allow placing cookies only in individual cases. You can also delete stored cookies in your browser settings. However, if cookies are disabled our Website's functionality may be limited.


Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") which allows an analysis of how you use our offer, based on cookies. The information generated by the cookie about your use of our Website will be transmitted to and stored by Google on Google servers also outside the Member States of the European Union ("EU"), such as the United States. Trina Solar uses Google Analytics together with the customization "_anonymizehelp()".  As the IP anonymization is enabled for our offer, Google will truncate your IP address before it is transferred to a Google server in the United States within the EU or other parties to the Agreement on the European Economic Area. Google will use this information on our behalf for the purpose of evaluating your use of our Website and other offers, compiling reports on Website activity and providing other services relating to Website activity and internet usage for us. Google will not associate your IP address provided by Google Analytics with any other data held by Google.

You may refuse the storing of cookies by selecting the appropriate settings on your browser. However, then you may not be able to use our offer with its full functionality. Furthermore you can prevent Google's collection and use of data created by cookies and relating to your use of our Website and services (including your IP address) including its processing by downloading and installing the browser plug-in available under the following link: You can prevent a future use of Google Analytics, especially when accessing our offer through browsers on a mobile terminal device, also by clicking on this link. When you click the link a so-called opt out cookie will be set on your terminal device. Please do not delete this cookie as long as you wish to prevent collection by Google Analytics. If you delete this cookie on your terminal, you will have to again place such cookie by clicking the link, if you further wish to object to Google's collection of your data.

For additional information on Google's information practices in connection with Google Analytics please visit Google's respective website, as well as Google's privacy policy.

For the transmission to the United States of America an adequacy decision has been adopted by the Commission of the EU (No. 2016/1250), according to which companies meeting certain criteria ensure an appropriate level of data protection, also known as "EU-US Privacy Shield". These companies are specified in a list known as "Privacy Shield List". Google is one of the companies listed there so that, in terms of data protection, it is guaranteed that Google provides an appropriate protection level. Beyond that, the transmission to Google in relation to Google Analytics is based on a contract concluded with Google about commissioned data processing.

We use Google Analytics to analyse the use of our Website and services so as to continuously develop and optimise our Website and services in a user-friendly way. This is necessary to pursue our legitimate interests. Our legitimate interest in this context is a continuous customization of our offer based on users' interests in order to continuously improve and optimise our customers' and other users' experiences of our offer.

Trina Solar will not carry out an automated decision-making process, including profiling.


Security of your Data

Trina Solar will strictly manage and protect the personal data you offer to us. We have taken adequate technical and organisational precautionary measures to prevent loss, misuse or an unauthorized change of your personal data. We store all personal data you provide on our secure servers. Please keep in mind, however, that a data transfer over the Internet is never entirely secure and that we cannot guarantee security of data transferred over the Internet.


Disclosure of Personal Data

Principally, your personal data will not be passed on to any third parties without your expressive consent. Exceptions are made only for transfers to our service providers or cooperation partners who we need to provide our services and our online offer and who we have engaged accordingly (for example technical service providers, service providers for payment or newsletter delivery). Your data will thus be transferred to such service providers and cooperation partners to fulfil a contract or pursue our legitimate interests. In such cases, we ‑ just as our partners ‑ strictly comply with statutory data protection regulations. Before passing on your personal data, of course we ensure that any service providers and cooperation partners have taken the necessary technical and organisational measures to ensure an adequate level of protection. The volume of transferred data is limited to the respectively required minimum.

The communication to state institutions and authorities entitled to obtain information will also only be carried out within the framework of legal duties of disclosure or if we are obligated by a court decision to disclose information. In such case disclosure of your data is required in order to comply with a legal duty Trina Solar is subject to.


General Storage Period and Erasure

We will process your personal data no longer than providing our services or achieving the processing purpose or pursuing legitimate reasons on our side, including as required by statutory retention periods, require processing.

Personal data relating to you will be erased as soon as the purpose for processing them ceases to exist. If there are legitimate reasons opposing an erasure, for instance statutory retention or storage periods, processing of these data will be limited. In such case the data will be erased as soon as the reason for further storage ceases to exist, for example if the statutory retention period expires.


Your Rights as a Resident in the European Union

The GDPR stipulates that you have the right to obtain at any time from us information on personal data concerning you stored at Trina Solar, on purposes of the processing, where such data come from, what kind of disclosure has been carried out, on recipients or categories of recipients to whom personal data have been disclosed, on storage periods, and on the data subject's rights, free of charge, in writing or electronic form.

Above that, you are entitled to require at any time rectification of inaccurate personal data as well as erasure of personal data concerning you, unless legitimate reasons oppose an erasure, or restriction of processing. To the extent that personal data are concerned which are required for providing you our service, erasure or restriction of processing of such data may only be carried out once you no longer use our offer.

On grounds relating to your particular situation, you have the right to object at any time to data processing pursuant to Article 6 (1) sentence 1 lit. f) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, or such processing serves the establishment, exercise or defence of legal claims (Article 21 (1) GDPR). Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data without further reason (Article 21 (2) GDPR).

Moreover, in case you have provided personal data concerning yourself and we have processed your data based on your consent or for the purposes of performance of contract, you have the right to request to be provided with these data in a structured, commonly used and machine-readable format, as well as the right to have this information transmitted to another data controller, where it is technically feasible (so-called right to data portability pursuant to Article 20 GDPR).

You may revoke all of your consents to use personal data at any time with effect for the future.

You may also lodge a complaint with a supervisory authority if you believe that data processing performed by us infringes statutory regulations.

To enforce your rights please contact the local Trina Solar establishment located at your country of residence.


Data Protection Officer

If you would like to contact Trina Solar's data protection officer, you can reach out to him at


Links to Other Websites

This Privacy Policy shall apply only to the contents of Trina Solar Websites and the data processing performed on the servers we use. It shall not cover such content and websites by third parties to which our offer merely links. On the Trina Solar Website may be links to other websites. We are not liable for the data collection and information practices of these websites. For details on how your personal data are protected at these websites please refer to the privacy statements by the providers of the respective websites.


Changes to this Privacy Policy

We reserve the right to review the above Privacy Policy from time to time within the regulatory framework of applicable laws and regulations and publish an updated version on our website, insofar as this is deemed appropriate, for instance due to new technical developments or changes in law or our business operation. Please regularly check and read this website therefore from time to time to ensure that you are familiar with our updated Privacy Policy.

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